If an item is backordered, the rest of the order ships now and the backordered item ships later via expedited shipping at no extra cost.Source: peta2z.com/pages/shipping-policy · checked Oct 1
30-day return window
Items can be returned within 30 days of purchase for a full refund of the product price minus shipping.Source: peta2z.com/pages/refund-return-policy · checked Oct 1
Refund credited in 7 days
Once a returned product is received, the refund is credited back within 7 business days.Source: peta2z.com/pages/refund-return-policy · checked Oct 1
Returns must be unopened
Returned products must be unopened and sealed, unless the item was defective or a refused shipment.Source: peta2z.com/pages/refund-return-policy · checked Oct 1
For orders shipped outside the U.S., shoppers can request a refund within 30 days of purchase for missing, damaged, or unsatisfactory items.Source: peta2z.com/pages/refund-return-policy · checked Oct 1
Shipped orders can't be canceled
Once an order has already been shipped, it can no longer be canceled.Source: peta2z.com/pages/faqs · checked Oct 1
Alaska/Hawaii extra fee
Orders to Alaska and Hawaii take an additional 2 to 5 days and carry an extra $15 delivery fee.Source: peta2z.com/pages/shipping-policy · checked Oct 1
Second Day orders placed by 12:00pm PT are processed the same day and should arrive in 2 business days.Source: peta2z.com/pages/shipping-policy · checked Oct 1
Next Day delivery
Next Day orders placed by 12:00pm PT are processed the same day and should arrive in 1 business day.Source: peta2z.com/pages/shipping-policy · checked Oct 1
Signature over $500
A signature is only required for shipments on orders over $500 in value.Source: peta2z.com/pages/shipping-policy · checked Oct 1
Refund in 7 business days
Once a product is returned, the refund is credited back to the customer's account within 7 business days.Source: peta2z.com/pages/refund-return-policy · checked Oct 1
Must be unopened/sealed
Returned products must be unopened and sealed unless they are defective or refused shipments.Source: peta2z.com/pages/refund-return-policy · checked Oct 1
Cancel refund in 2 days
If you cancel an order before it ships, the purchase amount is refunded to your bank account within two working days.Source: peta2z.com/pages/faqs · checked Oct 1
Standard Ground orders within the 48 contiguous states arrive in 4 to 6 business days.Source: peta2z.com/pages/shipping-policy · checked Oct 1
Signature requirement
A signature is required only for shipments on orders over $500 in value.Source: peta2z.com/pages/shipping-policy · checked Oct 1
Backordered items
Backordered items are shipped via an expedited method at no extra cost once available.Source: peta2z.com/pages/shipping-policy · checked Oct 1
FedEx International delivery
FedEx International delivery ranges from 1 to 5 business days depending on the service chosen.Source: peta2z.com/pages/shipping-policy · checked Oct 1
USPS International delivery
USPS International delivery ranges from 3 business days up to 2 months depending on the service chosen.Source: peta2z.com/pages/shipping-policy · checked Oct 1
Unopened condition required
Returned products must be unopened and sealed unless they are defective or a refused shipment.Source: peta2z.com/pages/refund-return-policy · checked Oct 1
International orders cannot be replaced, only refunded, due to customs regulations and shipping costs.Source: peta2z.com/pages/refund-return-policy · checked Oct 1
International refund window
Customers outside the U.S. can request a refund within 30 days of purchase for a missing, damaged, or unsatisfactory item.Source: peta2z.com/pages/refund-return-policy · checked Oct 1
Reroute phone line
Customers can contact support by chat or phone at 1-510-324-2903 to try to reroute a package sent to the wrong address.Source: peta2z.com/pages/refund-return-policy · checked Oct 1
Returns phone line
Before returning a product, customers should call 510-324-2905 and mention their order number.Source: peta2z.com/pages/refund-return-policy · checked Oct 1
Email response time
If live chat is unavailable, email replies are sent back within 20 to 36 hours.Source: peta2z.com/pages/faqs · checked Oct 1
Live chat support
Customers can click a button to chat live with a customer service representative for immediate assistance.Source: peta2z.com/pages/faqs · checked Oct 1
Order cancellation refund timing
If an order is cancelled before shipping, the purchase amount is refunded to the bank account within two working days.Source: peta2z.com/pages/faqs · checked Oct 1
Oversized shipping charge disclosure
Any extra oversized shipping charge is shown on the product detail page and throughout checkout.Source: peta2z.com/pages/shipping-policy · checked Oct 1
Peta2z questions
Does Peta2z have an active discount offer?
Yes, shoppers can currently get 20% off on all orders.
How fast does Peta2z ship orders?
Orders take 1-3 business days to process before they ship. After that, Standard Ground arrives in 4-6 business days, Second Day orders placed by 12:00pm PT arrive in 2 business days, and Next Day orders placed by 12:00pm PT arrive in 1 business day.
Will I pay extra to ship to Alaska or Hawaii?
Yes, shipments to Alaska and Hawaii take 2-5 extra days and carry an additional $15 delivery fee.
Can I return a product for a refund?
Items can be returned within 30 days of purchase for a full refund of the product price minus shipping, and no restocking fee is charged. The product must be unopened and sealed unless it was defective or a refused shipment.
How long does it take to get my refund after returning an item?
Once the returned product is received, the refund is credited back to your account within 7 business days.
What happens if I cancel my order before it ships?
If you cancel before shipping, the purchase amount is refunded to your bank account within two working days. Once an order has shipped, it can no longer be canceled.
About saving at Peta2z
Peta2z keeps its shipping and return terms straightforward, which makes it easier to know exactly what you're paying before you check out. Shoppers can currently find a discount offer on all orders, so it's worth checking for that at checkout to see the savings before you pay.
Shipping speed depends on the method you choose. Orders take 1-3 business days to process, then Standard Ground within the 48 contiguous states arrives in 4-6 business days. If you need something faster, Second Day and Next Day orders placed by 12:00pm PT are processed that same day, arriving in 2 or 1 business day respectively. If you're shipping to Alaska or Hawaii, budget an extra 2-5 days and a flat $15 delivery fee on top of your order.
If a return is in the cards, Peta2z gives you 30 days from purchase to send an item back for a full refund of the product price, with no restocking fee charged. Just keep the product unopened and sealed unless it arrived defective or you refused the shipment, since that's the only exception. Refunds land back in your account within 7 business days of the item being received, though shipping charges themselves aren't refunded.
One more thing worth knowing: if you cancel an order before it ships, you'll get your money back to your bank account within two working days. Once it's shipped, though, cancellation isn't an option, so double-check your order and shipping address before you confirm.
TriedCodes editorial teamChecks Peta2z's offers and store facts against Peta2z's own website · How we work