The store has warehouses in the United States, Australia, and the United Kingdom.Source: happyandpolly.com/pages/faqs · checked Oct 18
Return conditions
Returned items must be new or show only minor signs of use and be undamaged, and the customer pays return shipping.Source: happyandpolly.com/pages/faqs · checked Oct 18
Exchange policy
Exchanges are accepted for unworn or unused items with tags in original packaging, except clothing and custom products.Source: happyandpolly.com/pages/faqs · checked Oct 18
Order cancellation window
Orders can be cancelled within 24 hours of contacting customer service if they have not shipped yet.Source: happyandpolly.com/pages/faqs · checked Oct 18
Accepted payment methods
The store accepts PayPal, credit card, debit card, Apple Pay, and Google Pay.Source: happyandpolly.com/pages/faqs · checked Oct 18
Payment security
The checkout is PCI DSS Level 1 compliant for secure payments.Source: happyandpolly.com/pages/faqs · checked Oct 18
Automatic membership enrollment
Registering an account automatically enrolls shoppers in the membership program and earns points on every order.Source: happyandpolly.com/pages/faqs · checked Oct 18
Points expiration
Membership points never expire, but coupon codes expire 3 months after being redeemed.Source: happyandpolly.com/pages/faqs · checked Oct 18
Purchased gift cards do not expire, but gift cards issued at an event do expire.Source: happyandpolly.com/pages/faqs · checked Oct 18
Custom product turnaround
Custom products can take anywhere from 2 weeks to several months to complete, depending on order volume and complexity.Source: happyandpolly.com/pages/faqs · checked Oct 18
Local shipping time
Local shipping in the United States, United Kingdom, and Australia arrives in 3-5 days.Source: happyandpolly.com/pages/faqs · checked Oct 18
Custom products take anywhere from 2 weeks to several months depending on order volume and complexity.Source: happyandpolly.com/pages/faqs · checked Oct 18
Damaged item replacement
If an item arrives damaged, the store will send a brand new item once the defect is confirmed.Source: happyandpolly.com/pages/faqs · checked Oct 18
Registering an account lets you track orders and automatically enrolls you in the membership program, earning points on every order.Source: happyandpolly.com/pages/faqs · checked Oct 18
Cat birthday gift
Entering your cat's birthday gets you a surprise gift during its birthday month.Source: happyandpolly.com/pages/faqs · checked Oct 18
Purchased gift cards don't expire
Gift cards that were purchased do not expire, though gift cards issued at an event do expire.Source: happyandpolly.com/pages/faqs · checked Oct 18
Customers can choose to shop in the currency of the country they are purchasing from.Source: happyandpolly.com/pages/faqs · checked Oct 18
Happy & Polly questions
How do I get free shipping at Happy & Polly?
Orders above $19 ship free worldwide. If your order is under that, standard international shipping costs $6.00 USD and express shipping costs $20.00 USD.
Is there a current discount code for Happy & Polly?
Yes, there's a 10% off offer on all products right now. Keep in mind discount codes can't be combined, and each promo code only works once.
Do students get a discount at Happy & Polly?
Yes, students get 12% off. Shoppers in the Pre-Order collection also get an extra 20% off, though that one's only available in the US, UK, and Australia.
How does the Happy & Polly rewards program work?
Creating an account automatically enrolls you in the membership program, where you earn 1 meow coin for every $1 spent. Every 100 points can be redeemed for $1, and those points never expire.
What do I get for referring a friend?
Both you and your friend get $10 off just for referring them. Once your friend actually makes a purchase, you each get a $20 off coupon too.
How long does shipping take, and are there any shipping restrictions?
Local shipping in the US, UK, and Australia takes 3-5 days, express international shipping takes 5-12 business days, and standard international shipping takes 12-20 business days. The store can't ship to P.O. boxes or APO/FPO addresses, and oversized items like cat trees come with extra shipping charges.
About saving at Happy & Polly
Happy & Polly makes it fairly easy to save on pet supplies if you know where to look. Right now shoppers get 10% off all products, and orders above $19 ship free worldwide, which covers most carts. Students can get an extra 12% off, and anyone shopping the Pre-Order collection in the US, UK, or Australia gets 20% off those items. Just remember discount codes can't be stacked, so it's worth comparing which one saves you the most before checkout.
Beyond one-time discounts, Happy & Polly rewards repeat shoppers. Creating an account automatically signs you up for the membership program, earning 1 meow coin for every dollar spent, and every 100 points is worth $1 off. Those points never expire, so they're worth collecting even if you shop here occasionally. Referring a friend gets both of you $10 off right away, and once that friend actually buys something, you both get a $20 off coupon on top of that.
A few practical things to check before you order: shipping to a P.O. box or APO/FPO address won't work, and oversized items like cat trees carry extra shipping fees. If your order falls under the free-shipping threshold, standard international shipping runs $6.00 and express is $20.00. Custom products can take a few weeks to several months, so plan ahead if you're ordering something personalized, and gift cards you buy yourself never expire, unlike ones handed out at events.
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