If a piece of luggage must be placed inside the vehicle instead of the trunk, a $10 surcharge applies.Source: carmellimo.com/General/Faq.shtml · checked Oct 21
Sedan capacity
A sedan accommodates up to 3 passengers and up to 3 pieces of luggage plus 3 carry-ons.Source: carmellimo.com/General/Faq.shtml · checked Oct 21
Free waiting grace period
Carmel gives a 15 minute grace period after the pickup time before charging for waiting time.Source: carmellimo.com/General/Faq.shtml · checked Oct 21
Typical tolls to NYC airports
Tolls to/from JFK or LGA from Manhattan are typically $7.46, while tolls to/from EWR always apply and start at $23.55.Source: carmellimo.com/General/Faq.shtml · checked Oct 21
Roundtrip tolls charged each way
For roundtrip reservations, tolls are charged each way (to the destination and back).Source: carmellimo.com/General/Faq.shtml · checked Oct 21
Child car seat required
Children under age 7 must legally be in a car seat, which passengers must provide themselves since Carmel does not supply them.Source: carmellimo.com/General/Faq.shtml · checked Oct 21
Minors must be accompanied
Passengers under 18 years old must be accompanied by an adult, and the driver may ask for ID to verify age.Source: carmellimo.com/General/Faq.shtml · checked Oct 21
Lost item delivery fee
If a driver finds and brings back a lost item, there is a minimum $20 surcharge paid to the driver at delivery.Source: carmellimo.com/General/Faq.shtml · checked Oct 21
Must present card used online
If you plan to pay with your credit card in the car, you must bring that card and present it to the driver for processing at trip's end.Source: carmellimo.com/General/Faq.shtml · checked Oct 21
Pre-paid third-party option
You can pre-pay a trip as an 'All Inclusive' fare using your credit card to cover someone else's ride.Source: carmellimo.com/General/Faq.shtml · checked Oct 21
Wheelchair accessible vehicles
Carmel offers affiliated wheelchair accessible vehicles, available by calling the reservation line.Source: carmellimo.com/General/Faq.shtml · checked Oct 21
ADA compliant
Carmel states it is in full compliance with ADA and Visually Impaired Persons Acts.Source: carmellimo.com/General/Faq.shtml · checked Oct 21
Online receipt retrieval
You can get a receipt immediately online via the Customer Care > Get Receipt section of the website.Source: carmellimo.com/General/Faq.shtml · checked Oct 21
Customer service phone
Customer Service can be reached at 212-662-9807 for issues like lost items, receipts, or toll complaints.Source: carmellimo.com/General/Faq.shtml · checked Oct 21
Tipping is discretionary
Gratuities are left to the passenger's discretion, except for charge accounts and pre-paid reservations.Source: carmellimo.com/General/Faq.shtml · checked Oct 21
Fleet size
Carmel has an affiliated fleet of over 800 late model vehicles including sedans, minivans, stretch limos, SUVs, and vans.Source: carmellimo.com · checked Oct 21
Company history
Carmel has been operating since 1978.Source: carmellimo.com · checked Oct 21
Worldwide coverage
Carmel provides airport transfers in more than 350 cities worldwide.Source: carmellimo.com · checked Oct 21
Luggage surcharge
There is no charge for luggage that fits in the trunk, but a $10 surcharge applies if luggage must go inside the vehicle.Source: carmellimo.com/General/Faq.shtml · checked Oct 21
Sedan capacity
Sedans accommodate up to 3 passengers and up to 3 pieces of luggage plus 3 carry-ons.Source: carmellimo.com/General/Faq.shtml · checked Oct 21
Sprinters and buses can accommodate from 14 to 40 passengers and the same amount of bags.Source: carmellimo.com/General/Faq.shtml · checked Oct 21
Wheelchair accessible
Carmel has affiliated wheelchair accessible vehicles available on request via the reservation line.Source: carmellimo.com/General/Faq.shtml · checked Oct 21
Pet travel
Traveling with a pet requires booking a minivan at the minivan rate and bringing a pet carrier.Source: carmellimo.com/General/Faq.shtml · checked Oct 21
Car seat policy
Children under 7 legally must be in a car seat, which passengers must provide themselves since Carmel does not supply car seats.Source: carmellimo.com/General/Faq.shtml · checked Oct 21
Minors policy
Passengers under 18 must be accompanied by an adult, and the driver may ask for ID to verify age.Source: carmellimo.com/General/Faq.shtml · checked Oct 21
Tipping policy
Gratuities are at the passenger's discretion, except for charge accounts and pre-paid reservations.Source: carmellimo.com/General/Faq.shtml · checked Oct 21
Toll charges
Tolls to/from JFK or LGA in Manhattan are likely $7.46, while tolls to/from Newark (EWR) always apply and start at $23.55.Source: carmellimo.com/General/Faq.shtml · checked Oct 21
Lateness grace period
Carmel offers a 15-minute grace period after the scheduled pickup time before charging for waiting time.Source: carmellimo.com/General/Faq.shtml · checked Oct 21
Credit card in-car payment
If paying by credit card in the car, you must bring the card and present it to the driver for processing at trip completion.Source: carmellimo.com/General/Faq.shtml · checked Oct 21
Lost and Found hours
The Lost and Found Department is open Monday through Friday between 9am and 5pm.Source: carmellimo.com/General/Faq.shtml · checked Oct 21
Carmel Car & Limo questions
How can I save money on my Carmel ride?
You can take $4 off any airport pickup right now, or save $3 to $5 at the time of booking by providing an email for a friend or family member. Completed rides also earn Carmel Points, which you can redeem for discounts on future trips.
Does Carmel charge extra for luggage?
There's no charge for luggage that fits in the trunk, but a $10 surcharge applies if a bag has to go inside the vehicle instead.
Will I get charged extra tolls on a roundtrip booking?
Yes. Tolls are charged each way on roundtrip reservations, so you'll pay the toll both to your destination and back.
How much are tolls to the airport?
Tolls to or from JFK or LGA from Manhattan are typically $7.46, while tolls to or from Newark (EWR) always apply and start at $23.55.
Is there a grace period before waiting charges start?
Carmel offers a 15-minute grace period after your scheduled pickup time before any waiting-time charges start.
Can I pay for someone else's ride in advance?
Yes, you can pre-pay a trip as an 'All Inclusive' fare with your credit card to cover a ride for someone else.
About saving at Carmel Car & Limo
Carmel Car & Limo has been running car service since 1978, with an affiliated fleet of over 800 late model vehicles covering sedans, minivans, stretch limos, SUVs, and vans, plus airport transfers in more than 350 cities worldwide. A few simple habits help you keep the cost down. Right now you can get $4 off any airport pickup, and at the time of booking you can also save $3, $4, or even $5 by giving the email of a friend or family member. Over time, Carmel Points lets you earn points on completed rides that get redeemed for discounts on future trips, so regular riders build up savings automatically.
Booking the right vehicle size matters for your wallet too. A sedan covers up to 3 passengers with 3 pieces of luggage and 3 carry-ons at no extra charge, as long as the bags fit in the trunk; stuffing luggage into the cabin instead adds a $10 surcharge. If you've got more people or gear, a minivan handles 6 passengers and 4 bags, while large passenger vans take 10 passengers and 10 bags.
Knowing the toll and timing rules ahead of time keeps your final bill predictable. Tolls to and from JFK or LGA from Manhattan typically run $7.46, while Newark (EWR) tolls always apply and start at $23.55 -- and on roundtrip bookings, tolls get charged both ways. Carmel also gives a 15-minute grace period after your scheduled pickup before waiting-time charges kick in, so plan to be ready within that window.
TriedCodes editorial teamChecks Carmel Car & Limo's offers and store facts against Carmel Car & Limo's own website · How we work