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Travelup store facts

Pay in full or by deposit

You can pay for a booking in full or choose a deposit plan where available.Source: travelup.com/en-us/help-and-support/faqs# · checked Oct 31

Refunds via original payment method

Refunds are always sent back to the original payment method, which can be card, PayPal, Klarna, or Super Credit.Source: travelup.com/en-us/help-and-support/refunds-can… · checked Oct 31

Credit card adds Section 75 cover

Paying by credit card gives extra protection because Section 75 makes the card provider jointly liable if the airline or travel company fails.Source: travelup.com · checked Oct 31

Refunds take 7-10 business days

After the airline authorises it, refunds are processed within 7 to 10 business days.Source: travelup.com/en-us/help-and-support/faqs# · checked Oct 31

Refunds can take up to 12 weeks

Typical refund processing takes 7-10 working days but can take up to 12 weeks for some airlines.Source: travelup.com/en-us/help-and-support/refunds-can… · checked Oct 31

Cancel For Any Reason windows

Cancel for Any Reason options let you cancel within 48, 72, 96 hours, 7 days of booking, or up to 24 hours before departure depending on the option bought.Source: travelup.com/en-us/help-and-support/refunds-can… · checked Oct 31

Add-ons/Service Packs non-refundable

All Service Packs and add-ons are non-refundable once purchased, except Car Hire.Source: travelup.com/en-us/help-and-support/faqs# · checked Oct 31

£75 admin fee for flight changes

Flight date changes cost the airline fee plus any fare difference plus a £75 TravelUp admin fee.Source: travelup.com/en-us/help-and-support/faqs# · checked Oct 31

Contact support if no confirmation in 24h

If you don't get a confirmation email within 24 hours of booking, you should contact TravelUp Support.Source: travelup.com/en-us/help-and-support/faqs# · checked Oct 31

Reconfirm flight 72 hours before

You should confirm your flight times 72 hours before departure.Source: travelup.com/en-us/help-and-support/faqs# · checked Oct 31

Flight+Hotel package is ATOL protected

All Flight + Hotel packages sold by TravelUp are ATOL protected under Licence 7227.Source: travelup.com/en-us/help-and-support/faqs# · checked Oct 31

Economy baggage allowance

Economy fares usually include 23 kg of checked baggage and 7 kg of carry-on.Source: travelup.com/en-us/help-and-support/faqs# · checked Oct 31

Platinum lost baggage cover up to £1,200

Platinum Service Pack holders get lost baggage protection of up to £1,200 per bag, for a maximum of 2 bags per person.Source: travelup.com/en-us/help-and-support/faqs# · checked Oct 31

Price Confidence Reward matches fare drops

If fares drop after you book, Prime+ members automatically earn points as if they'd paid the original booking rate.Source: travelup.com/en-us/travelup-services/loyalty-pr… · checked Oct 31

Credit card gives Section 75 cover

Paying by credit card gives Section 75 protection, making your card provider jointly liable if the airline or travel company fails.Source: travelup.com · checked Oct 31

Pay in full or by deposit plan

You can pay in full or use a deposit plan if available at checkout.Source: travelup.com/en-us/help-and-support/faqs# · checked Oct 31

Refunds return to original payment method

Refunds go back to the original payment method, which can be card, PayPal, Klarna, or Super Credit.Source: travelup.com/en-us/help-and-support/refunds-can… · checked Oct 31

Date change costs airline fee plus £75 admin fee

Changing a flight date without a Service Pack costs the airline fee, fare difference, plus a £75 TravelUp admin fee.Source: travelup.com/en-us/help-and-support/faqs# · checked Oct 31

Refunds processed within 7-10 business days

Refunds are processed within 7-10 business days after the airline authorises them.Source: travelup.com/en-us/help-and-support/faqs# · checked Oct 31

Flight + Hotel bookings are ATOL protected

Flight + Hotel bookings are ATOL-protected under Licence 7227.Source: travelup.com/en-us/help-and-support/faqs# · checked Oct 31

Flight-only multi-city not ATOL protected

Flight-only multi-city bookings are not covered by ATOL protection.Source: travelup.com/en-us/help-and-support/faqs# · checked Oct 31

Hotel-only bookings not ATOL protected

Hotel-only bookings are not covered by ATOL protection, though consumer rights under UK law still apply.Source: travelup.com/en-us/help-and-support/faqs# · checked Oct 31

Contact support if no confirmation within 24 hours

Contact TravelUp Support if you don't receive a booking confirmation within 24 hours.Source: travelup.com/en-us/help-and-support/faqs# · checked Oct 31

Hotel booking management available 24 hours a day

The online hotel booking management service is available 24 hours a day.Source: travelup.com/en-us/help-and-support/manage-book… · checked Oct 31

Platinum gets one free name correction

Platinum Service Pack holders get one free eligible name correction.Source: travelup.com/en-us/help-and-support/refunds-can… · checked Oct 31

Platinum gets a complimentary date change

Platinum Service Pack holders receive one complimentary flight date change.Source: travelup.com/en-us/help-and-support/faqs# · checked Oct 31

CFAR cancellation windows

Cancel for Any Reason options allow cancelling within 48, 72, 96 hours, or 7 days of booking, or up to 24 hours before departure with CFAR Ultimate.Source: travelup.com/en-us/help-and-support/refunds-can… · checked Oct 31

Refunds can take up to 12 weeks for some airlines

Refund processing typically takes 7-10 working days but can take up to 12 weeks for some airlines.Source: travelup.com/en-us/help-and-support/refunds-can… · checked Oct 31

Silver Service Pack lost baggage cover

Silver Service Pack includes lost baggage protection of £400 per bag, up to 2 bags per person.Source: travelup.com/en-us/help-and-support/faqs# · checked Oct 31

Prime+ Price Confidence Reward

Prime+ members earn Prime Points at their original booking rate if fares drop after booking, through the Price Confidence Reward.Source: travelup.com/en-us/travelup-services/loyalty-pr… · checked Oct 31

Billing address must match registered address

Your card billing address must match your registered address when paying.Source: travelup.com/en-us/help-and-support/faqs# · checked Oct 31

Online fares average cheaper

Booking flights online with TravelUp averages up to 11% cheaper than booking by phone or through a retail agent.Source: travelup.com · checked Oct 31

Private IATA agent fares

As an IATA agent, TravelUp has access to private fares that are typically up to 10% lower than fares shown on airline websites.Source: travelup.com · checked Oct 31

Flight+hotel bundle savings

Booking flight and hotel together in a package can be up to 20% cheaper than booking them separately.Source: travelup.com · checked Oct 31

Credit card Section 75 cover

Paying by credit card gives Section 75 protection, making your card provider jointly liable if the airline or travel company fails.Source: travelup.com · checked Oct 31

Flight date change fee

Changing a flight date costs the airline fee plus fare difference plus a £75 TravelUp admin fee, with Silver Pack holders getting 33% off and Gold Pack holders 50% off that fee.Source: travelup.com/en-us/help-and-support/faqs# · checked Oct 31

Refund processing time

Refunds are processed within 7-10 business days once the airline authorises them.Source: travelup.com/en-us/help-and-support/faqs# · checked Oct 31

Flight+Hotel ATOL protection

Booking a flight together with a hotel is protected under ATOL Licence 7227.Source: travelup.com/en-us/help-and-support/faqs# · checked Oct 31

Silver Pack lost baggage cover

The Silver Service Pack includes lost baggage protection of £400 per bag, up to 2 bags per person.Source: travelup.com/en-us/help-and-support/faqs# · checked Oct 31

Gold Pack lost baggage cover

The Gold Service Pack includes lost baggage protection of £800 per bag, up to 2 bags per person.Source: travelup.com/en-us/help-and-support/faqs# · checked Oct 31

Platinum Pack lost baggage cover

The Platinum Service Pack includes lost baggage protection of £1,200 per bag, up to 2 bags per person.Source: travelup.com/en-us/help-and-support/faqs# · checked Oct 31

Gold Pack cancellation refund

Gold Service Pack holders can cancel within 48 hours of booking for a full refund.Source: travelup.com/en-us/help-and-support/faqs# · checked Oct 31

Platinum Pack cancellation refund

Platinum Service Pack holders can cancel within 72 hours of booking for a full refund or instant TravelUp refund.Source: travelup.com/en-us/help-and-support/faqs# · checked Oct 31

ESTA required for US travel

Travellers to the US must obtain an ESTA at least 72 hours before departure.Source: travelup.com/en-us/help-and-support/faqs# · checked Oct 31

Multi-city flights not ATOL

Multi-city flight-only bookings are not covered by ATOL protection.Source: travelup.com/en-us/help-and-support/faqs# · checked Oct 31

Hotel-only not ATOL protected

Hotel-only bookings are not covered by ATOL protection, though UK consumer rights still apply.Source: travelup.com/en-us/help-and-support/faqs# · checked Oct 31

Secure PCI DSS payments

Payments are processed through secure, PCI DSS-compliant systems.Source: travelup.com/en-us/help-and-support/manage-book… · checked Oct 31

Refunds to original payment

Refunds are always returned to the original payment method, including card, PayPal, Klarna, or Super Credit.Source: travelup.com/en-us/help-and-support/refunds-can… · checked Oct 31

Refund Protection cover amount

Refund Protection covers 100% of eligible protected booking costs, up to £10,000 in total for the booking.Source: travelup.com/en-us/travelup-services/refund-pro… · checked Oct 31

Refund Protection eligibility

Refund Protection can be bought by a UK resident aged 18 or over for themselves or named travellers.Source: travelup.com/en-us/travelup-services/refund-pro… · checked Oct 31

Refund processing timeline

Refunds typically take 7-10 working days to process, but can take up to 12 weeks for some airlines.Source: travelup.com/en-us/help-and-support/refunds-can… · checked Oct 31

Platinum Pack free name fix

Platinum Service Pack holders get one free name correction on their booking.Source: travelup.com/en-us/help-and-support/refunds-can… · checked Oct 31

Deposit plan payment option

You can choose to pay in full or by a deposit plan, where available.Source: travelup.com/en-us/help-and-support/faqs# · checked Oct 31

Add-ons non-refundable

Service Packs and add-ons are non-refundable once confirmed, except Car Hire which follows supplier terms.Source: travelup.com/en-us/help-and-support/faqs# · checked Oct 31

Flight+Hotel package protection

Booking flight and hotel together makes it a protected holiday under the UK Package Travel Regulations 2018.Source: travelup.com/en-us/help-and-support/faqs# · checked Oct 31

Contact support if no confirmation

Contact TravelUp Support if you don't receive a booking confirmation within 24 hours.Source: travelup.com/en-us/help-and-support/faqs# · checked Oct 31

Prime Points validity

Prime Points remain valid for 24 months from your last booking.Source: travelup.com/en-us/travelup-services/loyalty-pr… · checked Oct 31

Prime Points crediting time

Prime Points are credited within 7 days after travel completion.Source: travelup.com/en-us/travelup-services/loyalty-pr… · checked Oct 31

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