Shipping is free worldwide on orders over $300 USD; orders under that pay a flat $25 USD shipping fee.Source: kinship.jp/pages/faq · checked Oct 8
Duties and taxes prepaid
Kinship prepays all duties and taxes, so customers pay nothing extra when the parcel arrives.Source: kinship.jp/policies/shipping-policy · checked Oct 8
Every order is dispatched from Kinship's Hong Kong inspection hub at 100 Texaco Rd, Tsuen Wan.Source: kinship.jp/policies/shipping-policy · checked Oct 8
Shoppers must report lost-parcel or shipping-damage claims within 5 days of delivery confirmation to receive a free replacement or full refund.Source: kinship.jp/policies/shipping-policy · checked Oct 8
14-day return window
Eligible retail customers can request a return and refund within 14 days starting the day after delivery.Source: kinship.jp/policies/refund-policy · checked Oct 8
Customer pays return shipping
For change-of-mind returns, the customer is responsible for paying return shipping costs.Source: kinship.jp/policies/refund-policy · checked Oct 8
Approved refunds are credited to the original payment method within 5 to 10 business days.Source: kinship.jp/policies/refund-policy · checked Oct 8
Exchange delivery time
If you choose an exchange, the new order arrives within 5 to 10 business days after Kinship receives the returned product.Source: kinship.jp/policies/refund-policy · checked Oct 8
Free cancellation before dispatch
Orders can be cancelled for a full refund any time before they are dispatched.Source: kinship.jp/policies/refund-policy · checked Oct 8
Payment data not stored
Kinship does not receive or store payment information; transactions are handled by Shopify Payments.Source: kinship.jp/pages/faq · checked Oct 8
One discount code per order
Only one discount code can be applied per order and codes cannot be combined.Source: kinship.jp/pages/faq · checked Oct 8
Customer service hours
Customer service is available Monday to Friday, 8:00 am to 7:00 pm (GMT+9), and closed weekends and public holidays.Source: kinship.jp/policies/shipping-policy · checked Oct 8
Authenticity Guarantee
Every purchase is backed by Kinship's Authenticity Guarantee.Source: kinship.jp/pages/faq · checked Oct 8
Kinship questions
How do I get free shipping at Kinship?
Spend over $300 USD and shipping is free worldwide. Orders under that threshold pay a flat $25 USD shipping fee.
Can I combine discount codes for a bigger discount?
No. Only one discount code can be applied per order, and codes can't be combined with each other.
What discounts does Kinship currently offer?
Kinship currently has codes for 10% off your entire order or 15% off your entire order. There's also a Fall Sale taking 30% off select designer pieces.
Will I owe extra duties or taxes when my order arrives?
No. Kinship prepays all duties and taxes, so you won't pay anything extra when the parcel arrives.
Does Kinship charge a fee to process returns?
No, Kinship doesn't charge a return-processing fee. However, if you're returning an item for a change of mind, you're responsible for paying the return shipping cost yourself.
How long do I have to return something, and when do I get my money back?
Eligible retail customers can request a return and refund within 14 days starting the day after delivery. Approved refunds are credited to your original payment method within 5 to 10 business days.
About saving at Kinship
Kinship keeps its savings simple: watch for discount codes and time big purchases around sales. Right now shoppers can use a code for 10% off their entire order or one for 15% off, though only one code works per order and codes can't be stacked. Kinship is also running a Fall Sale with 30% off select designer pieces, which is worth checking if you're eyeing a specific brand or item.
The biggest lever for savings on any order is shipping. Kinship ships free worldwide on orders over $300 USD, while anything under that pays a flat $25 USD shipping fee. Since Kinship prepays all duties and taxes, there's no surprise bill when your parcel lands, so the price you pay at checkout is the full price, free of hidden add-ons.
Returns and cancellations are built to protect your wallet too. You can cancel any order for a full refund as long as it hasn't shipped yet, and eligible retail items can be returned for a refund within 14 days of delivery. Kinship doesn't charge a return-processing fee, though change-of-mind returns do require you to cover return shipping. Refunds land back on your original payment method within 5 to 10 business days.
Kinship doesn't sell secondhand or used items, so every piece is new. Every purchase also comes with Kinship's Authenticity Guarantee, giving shoppers extra peace of mind on top of whatever discount they used.
TriedCodes editorial teamChecks Kinship's offers and store facts against Kinship's own website · How we work