Hair products ship free internationally, except for a remote area surcharge.Source: iseehair.com/shippingpolicy · checked Oct 5
Expedited shipping time
Expedited shipping usually takes about 3 to 7 business days by DHL or FedEx, depending on location.Source: iseehair.com/shippingpolicy · checked Oct 5
Processing time for some wigs
Some wigs need about 1-2 weeks of processing before they ship.Source: iseehair.com/shippingpolicy · checked Oct 5
No PO boxes or military addresses
Orders cannot be delivered to PO boxes or APO/FPO military addresses; a physical address is required.Source: iseehair.com/shippingpolicy · checked Oct 5
Remote area fees
Shipping companies may charge extra fees for deliveries to remote addresses, and the store will contact you by email.Source: iseehair.com/shipping_payment · checked Oct 5
Customs duties and taxes
Orders may be subject to duties and taxes on arrival in your country, and some international orders may get random inspection.Source: iseehair.com/shippingpolicy · checked Oct 5
30-day returns and exchanges
Unused items can be returned or exchanged within 30 days of receiving all your items.Source: iseehair.com/Return_Policy · checked Oct 5
Return shipping costs
If an item is defective or damaged in shipping, the store covers return shipping; otherwise the customer pays and must prepay it.Source: iseehair.com/Return_Policy · checked Oct 5
Refund timing
Refunds go back to your original payment method within 1 to 3 business days after the returned item is received and inspected.Source: iseehair.com/Return_Policy · checked Oct 5
Wrong item sent
Goods sent in the wrong type, colour or length, and not damaged by you, are covered if reported within 15 days.Source: iseehair.com/customer_service · checked Oct 5
Card and wallet payments
Visa, MasterCard, American Express, Discover, Diners, Maestro and JCB cards are accepted, plus Apple Pay and Google Pay.Source: iseehair.com/shipping_payment · checked Oct 5
PayPal
PayPal is a payment option, with redirect to the PayPal page to confirm payment.Source: iseehair.com/shipping_payment · checked Oct 5
Afterpay instalments
US customers can split a purchase up to US$1000 into 4 instalments due every two weeks.Source: iseehair.com/shipping_payment · checked Oct 5
Transactions are in USD through PayPal, and the store takes no responsibility for losses from exchange rate changes.Source: iseehair.com/shipping_payment · checked Oct 5
The store generally does not refund the difference if its prices drop after you buy.Source: iseehair.com/help-faqs · checked Oct 5
Customer service contact
Shoppers can contact the store through its website for any other questions.Source: iseehair.com/customer_service · checked Oct 5
Shipping time
Expedited shipping usually takes 3 to 7 business days, depending on location.Source: iseehair.com/shippingpolicy · checked Oct 5
Processing time
Some wigs need about 1-2 weeks to process before they ship.Source: iseehair.com/shippingpolicy · checked Oct 5
No PO boxes or APO/FPO
PO boxes and military APO or FPO addresses cannot receive deliveries, so a physical address is needed.Source: iseehair.com/shippingpolicy · checked Oct 5
Duties and taxes
Duties and taxes may be charged when the parcel arrives in your country.Source: iseehair.com/shippingpolicy · checked Oct 5
Holiday delays
Chinese public holidays can delay delivery by 3-4 days or more.Source: iseehair.com/shippingpolicy · checked Oct 5
Signature delivery
Signature delivery is recommended, and the store is not responsible for parcels left at a door or other place.Source: iseehair.com/shippingpolicy · checked Oct 5
First-time order delivery
A first order must go to the cardholder's address or a verifiable corporate address.Source: iseehair.com/help-faqs · checked Oct 5
Return window
Unused items can be returned or exchanged within 30 days of receiving all items.Source: iseehair.com/Return_Policy · checked Oct 5
Wrong item claims
Orders sent in the wrong type, color or length are covered if reported within 15 days.Source: iseehair.com/customer_service · checked Oct 5
No COD returns
Freight collect (COD) return packages are not accepted, so return shipping must be prepaid.Source: iseehair.com/Return_Policy · checked Oct 5
Apple Pay can be used to pay in app or online from any Apple device.Source: iseehair.com/shipping_payment · checked Oct 5
Google Pay
Google Pay can be used to pay online with a credit or debit card stored in your Google Account.Source: iseehair.com/shipping_payment · checked Oct 5
Western Union
The help FAQ lists Western Union as a payment method and recommends PayPal first.Source: iseehair.com/help-faqs · checked Oct 5
No e-check payments
E-check payments are not accepted, since they stay pending and delay shipping.Source: iseehair.com/shipping_payment · checked Oct 5
Price drops
If prices drop after you order, the store generally does not refund the difference.Source: iseehair.com/help-faqs · checked Oct 5
Wig processing time
Some wigs need about 1-2 weeks to process before they ship.Source: iseehair.com/shippingpolicy · checked Oct 5
Sign for delivery
The store strongly recommends signing for delivery; it is not responsible for parcels left at the door or elsewhere.Source: iseehair.com/shippingpolicy · checked Oct 5
Report missing parcels quickly
Report a parcel that shows delivered but never arrived within one week.Source: iseehair.com/shippingpolicy · checked Oct 5
Tracking number at dispatch
A tracking number is sent the first time the hair is dispatched.Source: iseehair.com/customer_service · checked Oct 5
Defect returns postage
If an item has a manufacturing defect or was damaged in shipping, the store covers return shipping.Source: iseehair.com/Return_Policy · checked Oct 5
No price-drop refunds
The store generally does not refund the difference if the price drops after you buy.Source: iseehair.com/help-faqs · checked Oct 5
Afterpay in the US
US customers can split purchases up to US$1000 into 4 interest-free installments due every two weeks.Source: iseehair.com/shipping_payment · checked Oct 5
Charged in USD
Payments are processed in USD through PayPal, and the store is not responsible for exchange rate losses.Source: iseehair.com/shipping_payment · checked Oct 5
First-time order address rule
First-time orders must ship to the cardholder's address or a verifiable corporate work address.Source: iseehair.com/help-faqs · checked Oct 5
Hair products ship free internationally, except for a remote area surcharge. Expedited shipping usually takes about 3 to 7 business days by DHL or FedEx, depending on your location. Some wigs need about 1 to 2 weeks to process before they ship.
How do I earn points at ISEE Hair?
You earn 1 point for every $1 you spend, and PLUS members earn 2 points for every $1. New accounts get 100 welcome points, and sharing product photos and feedback earns 50 points. Points can be converted into cash vouchers for your next purchase at checkout.
Can I return or exchange an item?
Unused items can be returned or exchanged within 30 days of receiving all your items. If an item is defective or damaged in shipping, the store covers return shipping; otherwise you pay and must prepay it, since freight collect returns are not accepted.
What if prices drop after I buy?
The store generally does not refund the difference if its prices drop after you buy. It can help to check prices before you order.
Which payment options can I use to spread the cost?
US customers can split a purchase up to US$1000 into 4 instalments due every two weeks. Klarna is available for purchases between US$35 and US$200, and with Afterpay wig purchases you pay 25% at the time of purchase.
About saving at ISEE Hair
ISEE Hair is a beauty store that ships hair products free internationally, with one exception: remote areas can carry a surcharge. Before you order, check that you have a physical street address. PO boxes and APO or FPO military addresses can't receive deliveries. Expedited shipping usually takes about 3 to 7 business days by DHL or FedEx, depending on where you live. Some wigs need about 1 to 2 weeks of processing before they ship, so plan ahead if you need one by a certain date. Duties and taxes may be charged when the parcel reaches your country, and some international orders get random inspection.
The easiest way to pay less is the loyalty program. You earn 1 point for every $1 you spend, and PLUS members earn 2 points for every $1. New accounts get 100 points as a welcome bonus. Sharing photos and product feedback earns 50 points, and subscribing for updates earns 30 points. A 7-day check-in streak unlocks 100 points daily, though a broken streak resets to Day 1. Points convert into cash vouchers you can apply at checkout. Redeeming points for free wigs or accessories is not available yet, and the store says it is coming soon. Free loyalty levels unlock based on your lifetime spend, and the paid ISEE PLUS membership gives immediate VIP discounts.
Look at the current offers too. The store lists a 5% student discount and a flash sale at 50% off everything. Payment options can also spread out the cost. US customers can split a purchase up to US$1000 into 4 instalments due every two weeks, and Klarna is available for purchases between US$35 and US$200. Afterpay on wig purchases asks for 25% at the time of purchase. Note that the store generally does not refund the difference if prices drop after you buy, so it can pay to check the price again before you order.
TriedCodes editorial teamChecks ISEE Hair's offers and store facts against ISEE Hair's own website · How we work
Expired ISEE Hair offers (2)
Up to 50% off Fall Saving SaleEnded
Extra 5% discount on new crochet hair bundlesEnded