Buyers shipping to the US or EU may have to pay customs duties, tariffs, state tax, or VAT on top of the product price.Source: capucinne.com/pages/shipping-information · checked Nov 6
Capucinne does not deliver to P.O. boxes, mail-forwarding addresses, or temporary residences.Source: capucinne.com/pages/faq · checked Nov 6
US tariff rate
Goods made in the EU shipped to the US currently carry about a 15% tariff rate, plus a roughly $20 customs clearance fee from the courier.Source: capucinne.com/pages/faq · checked Nov 6
There are no customs duties for deliveries within the European Union.Source: capucinne.com/pages/faq · checked Nov 6
Engraving fee
Adding an engraving to a wedding band costs $45 USD.Source: capucinne.com/pages/faq · checked Nov 6
Installment payments
Capucinne offers the option to pay for an order in installments.Source: capucinne.com/pages/faq · checked Nov 6
Lifetime warranty
A lifetime warranty is available for every piece on request, provided through Extend.Source: capucinne.com · checked Nov 6
Free design consultation
Customers can book a free 30-minute chat with a master designer to discuss their ring.Source: capucinne.com · checked Nov 6
Rush production option
Rushing an order generally shortens production time by 2 weeks, from 6-8 weeks to 5-6 weeks.Source: capucinne.com/pages/faq · checked Nov 6
Resizing costs extra
If a customer provides the wrong ring size, resizing it costs extra for both the resize and shipping both ways.Source: capucinne.com/pages/faq · checked Nov 6
Ring fit molds
Capucinne can provide molds of the ring so customers can confirm the fit before production.Source: capucinne.com/pages/faq · checked Nov 6
Showroom appointments
Customers can schedule an appointment at the Capucinne showroom in Ljubljana, Slovenia.Source: capucinne.com/pages/faq · checked Nov 6
Conflict-free diamonds
All diamonds and gemstones comply with the Kimberley Process, meaning they are conflict-free.Source: capucinne.com/pages/faq · checked Nov 6
Orders over $150 USD are shipped with DHL Express, while sterling silver or gold-filled items go by Priority Airmail with tracking.Source: capucinne.com/pages/faq · checked Nov 6
There are no customs duties for deliveries within the European Union.Source: capucinne.com/pages/faq · checked Nov 6
No PO box delivery
Capucinne does not deliver to P.O. boxes, mail-forwarding addresses, or temporary residence addresses.Source: capucinne.com/pages/faq · checked Nov 6
~$20 customs clearance fee
Couriers typically charge about $20 USD as a customs clearance or procedure fee for US imports.Source: capucinne.com/pages/faq · checked Nov 6
14-day return right (EU law)
Under EU consumer law, customers can withdraw from a purchase of non-personalized goods within 14 days of receiving them, without giving a reason.Source: capucinne.com/pages/shipping-information · checked Nov 6
10% cancellation fee
Returning non-personalized goods incurs a 10% cancellation fee plus the cost of return shipping.Source: capucinne.com/pages/shipping-information · checked Nov 6
30 days to return goods
After giving notice of withdrawal, the goods must be returned to the company within thirty days.Source: capucinne.com/pages/shipping-information · checked Nov 6
No refund for wrong size
Capucinne does not offer refunds if the customer provided the wrong ring size.Source: capucinne.com/pages/faq · checked Nov 6
Payment in installments offered
Capucinne offers the option to pay in installments.Source: capucinne.com/pages/faq · checked Nov 6
Lifetime warranty via Extend
A lifetime warranty is available for every piece on request, provided through Extend.Source: capucinne.com · checked Nov 6
Free 30-min design consult
Customers can book a free 30-minute consultation with a master designer.Source: capucinne.com · checked Nov 6
Rushed orders shorten the 6-8 week production time by about 2 weeks, to 5-6 weeks.Source: capucinne.com/pages/faq · checked Nov 6
Resizing costs extra
Resizing a ring due to an incorrect size provided by the customer incurs additional costs for the resize and shipping both ways.Source: capucinne.com/pages/faq · checked Nov 6
Alterations void warranty
Making changes to a piece such as resizing, soldering, or exchanging stones voids the warranty.Source: capucinne.com/pages/faq · checked Nov 6
Donates 5% profit yearly
Capucinne donates 5% of its annual profit to organizations creating positive change every year.Source: capucinne.com/pages/faq · checked Nov 6
Extra 3D previews $50 each
Any 3D preview beyond the second one costs $50 USD each.Source: capucinne.com/pages/faq · checked Nov 6
The first 3D preview of a custom design is free, the second costs $100 USD, and any additional preview costs $50 USD.Source: capucinne.com/pages/faq · checked Nov 6
Capucinne donates 5% of its annual profit to organizations creating positive change each year.Source: capucinne.com/pages/faq · checked Nov 6
Can't send multiple rings
Capucinne cannot send multiple rings to a customer to choose from.Source: capucinne.com/pages/faq · checked Nov 6
4,000+ 5-star reviews
Capucinne has over 4,000 authentic 5-star reviews.Source: capucinne.com/pages/faq · checked Nov 6
No EU customs duties
There are no customs duties within the European Union.Source: capucinne.com/pages/faq · checked Nov 6
Kimberley Process compliant
All gemstones and diamonds are sourced from legitimate suppliers that comply with the Kimberley Process for conflict-free sourcing.Source: capucinne.com/pages/faq · checked Nov 6
Capucinne questions
Does Capucinne charge for shipping?
No, Capucinne offers free express shipping worldwide on all orders. EU deliveries take 1-3 business days, while deliveries outside the EU take 2-10 business days.
Will I owe any extra fees on my order?
Possibly. US orders on EU-made goods currently carry about a 15% tariff plus a roughly $20 customs clearance fee from the courier, and UK orders carry about 20% VAT. Capucinne no longer covers these import duties and taxes, so buyers pay them on delivery.
Is there a discount for first-time customers?
Yes, new customers can get $50 off their first order at Capucinne.com.
Can I pay for my order over time?
Yes, Capucinne offers the option to pay for an order in installments.
How long does a custom or made-to-order piece take to arrive?
Made-to-order pieces take 6-8 weeks to produce before they ship. Rushing an order can shorten production time to 5-6 weeks.
Can I return a custom ring if I don't like it?
Custom-made pieces are final sale and cannot be returned. Non-personalized goods, however, can be withdrawn from within 14 days of receipt under EU consumer law, though a 10% cancellation fee plus return shipping applies.
About saving at Capucinne
Capucinne is a fashion jewelry brand that ships worldwide with free express delivery, so shoppers don't pay extra just to get their order. Within the EU, packages arrive in 1-3 business days; everywhere else, it's 2-10 business days. Keep in mind that made-to-order pieces need 6-8 weeks of production before they even ship, though rushing an order can trim that down to 5-6 weeks. Every package over $100 is insured, and a signature is required at delivery, so plan to be around to sign for it.
Saving at Capucinne isn't just about the shipping being free. New customers can get $50 off their first order, which is a solid way to offset the cost of a custom piece. Capucinne also lets shoppers pay in installments, which spreads out the cost of higher-priced items like engagement rings without needing a coupon. And before committing to a full custom design, customers get their first 3D preview free, so they can see the piece before paying anything extra for additional previews.
Buyers should factor in a few costs that aren't included in the sticker price. US orders on EU-made goods currently carry about a 15% tariff plus a roughly $20 customs clearance fee, and UK orders carry about 20% VAT. Capucinne no longer covers these import duties and taxes, so it's worth budgeting for them. On the upside, there are no customs duties for deliveries within the EU, and every piece comes with the option of a lifetime warranty through Extend, plus a free 30-minute design consultation with a master jeweler.
TriedCodes editorial teamChecks Capucinne's offers and store facts against Capucinne's own website · How we work